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With the many tasks business owners must daily carry out just to keep
the business running, security issues are apt to take a back seat in the
owner's preoccupation. Yet security problems, including employee theft of
trade secrets and other intellectual property, shoplifting and burglaries,
among other threats, pose a serious, and growing, hazard to business
profitability--and even to survival.
Deterring Theft:
Even when you have good physical security for your premises, theft can
still be a problem because most business theft is carried out by people
authorized to be on your premises -- customers and employees. And it's
estimated that theft takes 10% out of each sales dollar nationwide.
Theft causes more than just financial harm to a business. It can also
have serious emotional repercussions inside the workplace. When personal
items begin to disappear in an office or workplace, employees become
distrustful of one another -- which can hurt morale and productivity.
Actions You Can Take:
- Check with your local police department to see if it has a property
identification program. In some communities, police agencies provide
microtags or I.D. engraving for identifying valuable property. By prominently
posting a notice at your place of business that you are participating in a
property identification program sponsored, you can deter a theft that might
otherwise occur.
- Consider purchasing asset tags from a security vendor. The unique
advantage of asset tags is that they leave a permanent indelible "tattoo"
bonded to a piece of equipment, with the owner's address and a number for
contacting the police. Thieves cannot remove the bonded tattoo, which reduces
the good's attractiveness to whomever the thief planned to sell it to.
- Review your insurance policy to make sure that you have adequate
coverage for stolen inventory and equipment. Keep receipts to document the
purchase of expensive new equipment in the event you need to justify a claim.
- Be aggressive about educating employees as to the dangers of theft--how
the costs mount, and eventually erode the company's ability to provide top pay
and benefits.
- If you have a retail business, you should consider training shopkeepers
on how to spot suspected shoplifting -- but with clear policies on how to
approach suspects and question them.
- Before you launch a training program or draft a policy for handling
shoplifters, you should seek advice from a professional consultant familiar
with the law, and who can also advise you on how to avoid the negative public
relations and liability exposure you can face should one of your employees
falsely accuse a customer or, worse, try to detain him against his will.
- For computers and other expensive office equipment, especially in
heavily trafficked, publicly accessible areas, you should consider purchasing
interlocking steel plates anchored to desks -- which will prevent theft by
amateur thieves during working hours and potentially impede even professional
after-hour burglars.
By taking the preventive actions that deter theft, you spare yourself the
emotional wear and tear of worrying about your employees' trustworthiness.
Also, good deterrent measures that prevent theft can help reduce insurance premiums.
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