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FAQ's
Frequently Asked Questions


How do I place an order?

You can choose any of these easy ways to order!

  1. Online: Use the online catalog to place your order.
  2. By Phone: 1-800-662-2331, Monday - Friday 8:00 am - 8:00 pm ET
  3. By FAX: 1-800-213-1042, 24 hours a day - 7 days a week. Complete your order form, and fax it to us.
  4. By Mail: Complete the order form enclosed in your catalog and return it to McBee, P.O. Box 1186, Lancaster, CA 93584-9961.
  5. Contact your local McBee Sales Representative and they will be happy to assist you.

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What are my payment options?

You can choose from these payment options!

Billing Option: You can open an account pending a credit review. If approved, you will receive your invoice 7 to 10 days after your order is shipped. Terms are net 10 days from the invoice date. Shipping charges and any applicable sales tax will be added to your bill. We are required to charge state, county or local sales tax based on your state regulations.

Credit Card: We accept VISA, Mastercard, and American Express. Your card is charged when your order ships, which is usually within 3-6 business days. You'll be advised of approximate processing and shipping times by email within 24 hours of placing your order.

All online credit card orders are secure. For more information about what we do to protect your transaction, read our privacy and security policies.

Sorry, no COD orders.

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How are late fees assessed?

A late fee will be assessed to each invoice that is not paid by the due date, subject to applicable law.

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How long does it take to get my order?

You'll get what you need fast!

All stock (unimprinted) items are shipped within 2-3 working days. Most standard imprinted products are shipped in 4-6 working days. Please allow time for ground delivery.

Need it faster? At your request, we'll ship any McBee product via Next Day Air or Express Mail. Please allow time to process your order. Shipping charges will be added to your invoice.

For shipping/delivery information, email us at info@mcbeeinc.com, or call our Customer Service Line, 1-800-662-2331, Monday through Friday 8:00 am - 8:00 pm E.T.

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Who can I call to help me with my order?

Our friendly reps are ready to help you!

Our knowledgeable Sales Representatives are specialists who know our merchandise and how it can work for you. Just call 1-800-662-2331. No matter what your question is, we have the answer!

Of course you can email us at info@mcbeeinc.com, or call for an order update to ask questions about an order you've already placed. If you have a problem with a previous order, we promise to make it right. Just call our Customer Service Line, 1-800-662-2331, Monday through Friday 8:00 am - 8:00 pm E.T.

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Can you print my company logo or photo?

Absolutely!

Here's what you need to know:

Please place your order before you mail us your logo or photo.

Indicate below whether we already have your logo or photo on file or whether you will send it to us. You may upload your logo or send a disk or blank and white camera-ready artwork (600 dpi) by regular mail.

There is a one-time set-up charge of $30 for new logos or photos. This charge will be added to your invoice. Some specialty items may have additional set-up charges.

If you mail your logo or photo, please make sure that you include your company name, address and phone number, including area code. Also note that the order was placed over the Internet by writing "Internet Order" at the top of your form.

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Are all McBee products available online?

For your convenience, our most popular products are available online. However, you may find some products on our website that ask you to "Please Call to Order." These products require special attention to ensure they are printed correctly.

We will continue to make more products available to order online in the months to come. Thank you for your patience and please check back often.

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How do I reorder?

Its easy!

McBee's new and improved online reordering lets you get exactly what you need 3 ways:

What makes reordering even easier now is the ability to view all your past orders - whether you placed them by phone, fax, mail or online.

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How does Fraud Blocker (SM) protect me?

Fraud Blocker (SM) is a proprietary fraud protection service designed to help protect small business customers against check order fraud and reduce the risk of identity theft.

Click here for details.

Patent Pending.

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How are shipping and handling costs calculated?

Our shipping and handling fee is intended to compensate our company for costs related to processing your order including the handling, packaging and delivery of the products you have purchased. Estimated shipping cost is based on a product's weight, delivery destination and level of service. Handling fees are based on total order value.

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